Ordering & managing orders
Returning products, return policy
Products faulty on arrival
If you are reporting faulty goods within 14 days of receipt, and when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.
Products damaged in transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt it is best to sign the delivery note accordingly. Once the damaged goods have been collected and received back in our shop, we will issue a full refund or send you new products.
Products faulty in warranty period
If you are reporting faulty goods after 28 days of receipt, then provided your product is within its warranty period, you are entitled to a warranty repair. In some cases manufacturers provide a special full on-site service and or telephone help facility for your convenience which of course, we recommend you use in order to correct the fault quickly. This does not affect your rights to claim against us if the goods do not conform to the contract and the manufacturer does not repair or replace the goods or offer you an alternative remedy.
Cancelling or changing orders
Orders can be changed or cancelled offline by contacting us by phone or e-mail, always keep your order details at hand (order number, name, etc.).
Orders are only cancellable or changeable as long as they are not shipped.
Checking your order status
After placing an order you will be kept up to date by email, every order step (placed, paid, shipped, changed, backorder etc.) will be mailed to you.
Registered customers can also log into their account and follow their orders online.